Workforce Skills Qualifications Programmes

Description:

This is a highly engaging and interactive programme aimed at equipping staff with the relevant skills and know-how of delighting customers. Anticipating customer's needs, handling service breakdowns, and steps associated with Going-the-Extra-Mile for customers are just some of the takeaways from this programme.

Objectives:

- Recognise the diverse range of customers, thier needs and thier expecations

- Demonstrate the qualities of a service professional when delivering the go-the-extra-mile service.

- Create a positive customer experience by offering customised and personalised service.

- Escalate feedback on areas of improvement to enhance the customer experience.

Duration:

2 days

Investment:

After WDA’s funding support of 90%, course fee of $45 + 7% GST per participant is payable

 

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ILAP

Description:

This programme is designed to equip staff with the skills associated with projecting a positive image of the organisation. Participants will learn a host of skills including how to create positive first impressions, being able to demonstrate service behaviours that are in line with the organisational standards, utlise Service Language when engaging with customers, project positive non-verbals, and become an active listener.

Objectives:

- Recognise the impact of one’s professional image and persona on the organisation.

- Project a professional image and persona in accordance with organisational guidelines.

- Demonstrate effective communication skills when interacting with customers at the workplace.

Duration:

1 day

Investment:

After WDA’s funding support of 90%, course fee of $30 + 7% GST per participant is payable

 

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