Public Seminars

We understand that it may be difficult to send large groups of individuals to attend a training programme at same time.  With this in mind, we have launched a series of seminars to cater for employees who wish to hone their skills in specific subject matters.

Optimising Performance through Coaching


This workshop is ideal for managers and even subject matter experts who need to coach others to equip them with certain skill-set.  Research has proven that there is a direct relationship between coaching and performance.  During this workshop, participants will learn the core skills of a coach.  The skills include managing expectations, fact finding, listening to the needs of the individuals, appreciating the learning style of the individual, giving constructive feedback, etc.

If you would like to find out more about the above Seminar, please drop us at email at customercare@beacon.com.sg

Thanks for the Feedback


Be it over the phone, face-to-face or in written form, customers frequently give feedback to employees or the organisation on the service rendered.   However, few are equipped with the skills of handling feedback in a way that turns customers into loyal advocates.  In this programme, participants learn how to respond to customer feedback in a way that reflects positively on the organisation.

If you would like to find out more about the above Seminar, please drop us at email at customercare@beacon.com.sg

The 8A's of Service


In a retail setting, employees need to appreciate the important service attributes that will impact a customer’s perception of the organisation.  The 8A’s of Service ensures that participants are equipped with the necessary skills to delight customers, from the moment that they step into a store till the moment that they step out using the much acclaimed Retail Industry Mystery Shopping (RIMS) Framework. 

If you would like to find out more about the above Seminar, please drop us at email at customercare@beacon.com.sg

Impactful Training Techniques


Why do some training programmes leave lasting impressions in the minds of  participants while for others, participants do not have a faint recollection of attending the programme? Why are some training programmes deemed as "life changing" while others are a “washout"? Why are some participants motivated towards making a behavioural change after the training programme while others maintain status-quo?

 

If you would like to find out more about the above Seminar, please drop us at email at customercare@beacon.com.sg

Managing for Peak Performance


Performance management goes beyond the annual review of an individual’s performance.  It requires a holistic approach.  This workshop aims to equip managers with the skills of unleashing the potential of their team members.  Participants will develop a sound appreciation of the performance management process, coaching, performance review and motivation drivers.

 


If you would like to find out more about the above Seminar, please drop us at email at customercare@beacon.com.sg




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