Leveraging on over two decades of industry experience, the Beacon team is well placed to provide consulting services in various industries. With our time-tested frameworks and approaches, our goal is to provide clients with solutions that work. Our Advisory Interventions:
We have a holistic approach that ensures your organisation has a strategy in place – processes are aligned, staff are equipped, and the culture continues to build from strength to strength.
Singapore Quality Award
Our team of consultants will work with you to address all the gaps in your organisation and achieve SQA.
Together, let’s focus on the core elements that drive customer satisfaction and prepare for the ‘Singapore Quality Class with Service’
Customer Engagement Analysis
We help you analyse and identify areas where customer engagement and customer relationships can be enhanced.
Job Fit Consultancy
We help you ensure you have the right person for the job based on the competencies required. We work with you to define/revisit roles, craft role definitions and profile candidates.
Learning Needs Analysis
We gather insight from your organisation and recommend which key competencies you need to focus on to be able to perform at your optimum level.
Development of Competency Roadmaps
Ensuring that employees are equipped with the right competencies at the right time is key to ensuring continued growth. It’s time to assess your organisation and get started on your roadmap.
Aligning Performance Management Systems
Let’s review your Performance Management System to make sure it’s relevant, competitive and consistent throughout the organisation.
Multi-dimensional Feedback Inventory (MDFI)
Uncover blind spots from every level of the organisation. With the MDFI tool, leaders can obtain unreserved feedback from peers, superiors, colleagues and take appropriate action.
Leadership Traits Assessment Inventory (LTAI)
LTAI assess leaders based on globally accepted leadership traits and provides an in-depth analysis for evaluation purposes.
Become a transformational thinker. We offer a series of workshops aimed to equip leaders to become “futurists”.
We provide leadership coaching for senior and middle management using a structured developmental roadmap.
As organisations evolve, inefficiencies are inevitable. We help undertake a full business process review, eliminate redundant processes, simplify the existing process, identify fall-points and fail-safe these areas.
Crafting of Vision, Mission, and Values
Professionally craft your Vision, Mission, and Values. We analyse your business strategies, review core competencies and develop meaningful statements that inspire individuals.
Development of Corporate and Departamental Strategies
We facilitate in the development of strategies that are meaningful, as well as ones that will help organisations scale greater heights.
Development of Scorecards and Performance Matrix
Translating strategy into action requires the establishment of measures that link individual performance to corporate goals. We provide consulting input for the development of scorecards.
Keep a regular check on the performance of your organisation. We provide an in-depth look, feedback and suggestions during internal management meetings.
We uncover valuable insights for our customers. Our emphasis on high quality standards coupled with our team of experienced analysts have resulted in numerous satisfied customers in the Public and Private Sector. Our Research Interventions:
We understand the impact of a strong brand name. Knowing the level of awareness there is towards your brand and the perception of both customers and non-customers will be valuable to your growth.
We deploy and decode your customer satisfaction surveys to create a long-term growth plan for you and your customers.
Tap into the hearts and the minds of your employees. We help you understand how engaged your employees really are and also how they feel.
Let’s get to know your customers. We are equipped with the facilities, experienced moderators and industry experience to get the data you need from focus group participants.
Understand the size of your industry, the number of your competitors and where you stand. Insight on market sizing will ensure that your organisation is always ahead of the competition.
The only way to stay on top of the game in service excellence is to regularly monitor and review the level of customer service provided to customers. We help you deploy mystery shoppers and analyse the data.