Our Training Programmes

Gain a competitive edge for yourself and your organisation. With over 70 training programmes to choose from we’ve covered all the skills you’ll need to thrive in any environment. Through experiential learning, in-depth discussions and may more tried-and-tested methods, we’ll help you navigate challenges and capitalise on your strengths.  

COMMUNICATION

We equip participants with the relevant skills required for effective communication. Learn verbal and non-verbal aspects of communication, the importance of interpersonal dynamics and effective methods in delivering presentations.

  • Communication Skills
  • Effective Conflict Resolution
  • Impactful Training Techniques
  • Powerful Presentation Skills

LEADERSHIP

We understand the importance an organisation places on developing leaders to their fullest potential. We’ll capitlise on your strengths and unleash your potential. 

  • Business Continuity Planning (BCP) Made Easy
  • Change Leadership
  • Strategic Thinking and Planning
  • The Business of Excellence
  • The Omni Experience
  • Visionary Leadership

SALES & MARKETING 

Our programmes aim to develop successful individuals capable of building customer loyalty with lasting long-term business relationships. We focus on skills and processes that will also equip you to be future-ready. 

  • Digital Marketing Made Easy
  • Key Account Management
  • Retail Selling Skills
  • Strategic Selling
  • Successful Value-Based Selling
  • Telesales Excellence (From Suspects to Prospects)

CUSTOMER SERVICE 

Turn frustrations into compliments. We offer rapport-building strategies, customer engaging tactics and ways to delight customers at every interaction.  

  • Call Agents’ Skills Programme
  • Engage to Delight
  • Feeling the Pulse of the Customer
  • Handling Difficult Customers
  • Impress Like a Pro
  • Influencing with Finesse
  • The 8A’s of Service
  • Winning Customers through Writing

MANAGERIAL

Become the manager you’ve always wanted to work with. We’ll equip you with the skills you need to lead and unleash your team’s potential.

  • Coaching, Counselling and Conflict Management
  • Managing for Peak Performance
  • Managing, Motivating and Making it Happen
  • Optimising Performance through Coaching
  • Retail Management Skills
  • Talent Spotting

PERSONAL & TEAM EFFECTIVENESS 

A team comprises of different personalities and backgrounds. The moment you discover their dynamics and how they work together will be the start of a breakthrough in performance. Learn intervention techniques to improve team effectiveness.

  • Scaling Greater Heights Together
  • The Peak Performer
  • Understanding your C.O.R.E
  • Winning over Millennials

INNOVATION & CREATIVITY

Learn creative problem solving skills and be future-ready through hands-on exercises and dynamic discussions.

  • Design Thinking
  • OutThink OutPerform

Contact us

Do you need more information on our training programmes? Send us a message. We customise, contextualise and offer many more programmes. Ask us about Virtual Learning! 

Download our list of Exciting Training Programmes


"/*"