Business Continuity Planning

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• Understand why planning for Business Continuity is critical of every business.
• Equip participants with a solid appreciation of how to develop a Business Continuity Management System, its main elements, documents and implementation.

Prospecting Over the Phone

• Be equipped with the necessary skills to interact with customers and win them over through the phone.
• Build rapport and gain customers’ trust over the phone
• Provide prompt service 

Design Thinking 

• Gain an appreciation of the Design Thinking process
• Explore how Design Thinking can help sharpen focus on challenges 
• Learn methodologies to gather insights through primary and secondary research

Powerful Presentation Skills 

• Design a presentation that will leave a lasting impression.
• Deliver a presentation with confidence, style and impact.
• Bring a message across in a way that aids retention.

Winning Customers through Writing

• Develop a sound understanding of business writing, procedures and format.
  
• Convey a message across in a way that can be easily understood.
• Benefit from the highly hands-on methodology

Feeling the Pulse of the Customer

• Provide an understanding to customer research.
• Enable participants to explore various ways of getting to the pulse of the customer.
• Introduce participants to research analysis and data presentation techniques.